Section 01
Agreement & Advance Booking Period
1.1 Application of Agreement
This agreement governs transportation requests, confirmed reservations, payments, dispatch, passenger conduct, airport transportation, hourly services, communications, and other services arranged through Taxi Min. The applicable terms are presented for customer acceptance during the authorized reservation process.
1.2 Maximum Advance Booking
Taxi Min accepts advance reservations up to 180 calendar days before the scheduled pickup date. Requests for transportation beyond that booking window are not accepted as confirmed reservations.
1.3 Reservation Confirmation
Sending a request or obtaining a quote does not itself secure transportation. A booking is confirmed only after acceptance through Taxi Min's authorized system, required verification, and applicable electronic payment. Contacting Taxi Min alone does not reserve a driver or vehicle.
1.4 Accuracy of Reservation Information
Customers must review the pickup date, pickup time, pickup address, destination, flight details, vehicle classification, passenger count, luggage, and other confirmed reservation information.
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Section 02
AI Reservations & Recorded Telephone Calls
2.1 Authorized Reservation Channels
Reservation requests are received through Taxi Min's authorized automated AI telephone system or designated email reservation process. A live employee is not authorized to independently accept, create, confirm, or cancel a customer reservation through a telephone conversation.
2.2 Recording Disclosure
Calls received through Taxi Min's authorized business telephone system are recorded in accordance with the disclosure procedures for reservation verification, safety, dispute resolution, fraud prevention, and lawful business documentation. Callers will receive an automated notice that the conversation is recorded, including calls transferred to a live employee. Recording and consent requirements under applicable law will be observed.
2.3 Live Operator Limitations
Authorized personnel may respond to questions, perform verification, and review eligible rescheduling requests. Live conversations do not override the company's reservation cancellation requirements or create a new booking without authorized system confirmation.
2.4 AI Errors
Automated tools are capable of making mistakes. The official reservation record, accepted Terms and Conditions, verified payment history, and authorized written confirmations determine the applicable reservation details. Customers are advised to promptly report discrepancies.
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Section 03
Electronic Payments & Payment Verification
3.1 Electronic Prepayment
As a general rule, confirmed bookings require 100% electronic prepayment before transportation is assigned or dispatched. Cash payments do not create or confirm a booking. A separately approved institutional or business payment arrangement may control when expressly documented by Taxi Min.
3.2 Verification of Selected Orders
Taxi Min may require reasonable checks of identity and payment for selected reservations, including unusual transactions, suspected fraud, third-party payment requests, mismatched billing information, or higher-risk orders.
3.3 Authorized Additional Charges
When disclosed and approved, additional charges can include waiting time, added stops, approved hourly extensions, parking, tolls, cleaning, damage, and other contractually applicable transportation expenses.
3.4 Secure Payment Information
Payment verification must take place through an approved secure method. Customers are advised to not send full card security codes or sensitive financial credentials through ordinary email or text.
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Section 04
Administrative & Reservation Processing Charge
15% Administrative Charge:Eligible customer-initiated cancellations are subject to a retained 15% reservation administration and processing charge.
4.1 Purpose
The administrative charge covers reservation processing, payment processing, customer verification, scheduling administration, and associated booking operations.
4.2 Disclosure
The charge and calculation basis must be disclosed before the customer confirms and pays for the reservation. It is a company administrative charge, not a government tax.
4.3 Company Failure to Perform
The administrative charge does not displace legally required refunds or consumer-protection rules where Taxi Min itself cannot provide the contracted transportation.
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Section 05
Sedan, SUV & Vehicle Classification
| Vehicle Class |
Passenger Range |
Classification Rule |
| Sedan |
1–4 passengers |
Limited by the vehicle’s lawful seating capacity |
| SUV |
1–7 passengers |
Limited by the vehicle’s lawful seating capacity |
Stated passenger capacities do not include the driver. The actual number of seats, installed seat belts, vehicle specifications, applicable permits, operating rules, and commercial insurance requirements control the maximum number of passengers permitted.
A quote is for a class of vehicle, not a guaranteed specific make, model, color, or individual vehicle, unless expressly agreed. An SUV-class reservation remains an SUV-class reservation even when fewer passengers travel.
Taxi Min may assign another suitable authorized vehicle when operationally necessary, subject to safety, passenger capacity, the confirmed service requirements, and applicable law.
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Section 06
Customer Communication Responsibilities
Customers must providing an accurate, functioning telephone number and email address and monitoring the authorized communication channels associated with their reservation.
Telephone providers, devices, email systems, and spam filters may identify legitimate transportation communications as spam, unknown calls, or blocked messages.
Customers are encouraged to review missed calls, voicemail, spam and junk email folders, blocked-message lists, and filtered text messages. Taxi Min may communicate reservation changes, driver-arrival details, payment notices, and pickup instructions through the designated reservation contact channels.
A missed or unread message does not, on its own, cancel a reservation, eliminate applicable waiting charges, or entitle a customer to a refund. No-show or cancellation charges still require satisfaction of the applicable contractual conditions.
Customers can opt out of routine text messages using supported instructions such as STOP. Opting out does not cancel an existing reservation. Alternative authorized communication channels may be used for essential service information.
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Section 07
Cancellation, Refunds & Financial Responsibility
Important:The cancellation schedule is based on the amount of time remaining before the confirmed pickup. Reserving transportation blocks driver and vehicle availability.
| Cancellation Timing |
Financial Treatment |
| At least 90 full days before pickup |
85% eligible refund; 15% retained |
| Less than 90 days, at least 72 hours |
No ordinary cash refund; eligible 85% credit |
| Less than 72 hours |
100% cancellation charge, subject to law |
| After driver dispatch or material resource commitment |
Applicable dispatch cancellation charges |
| Passenger no-show |
Applicable full no-show charge |
7.1 Early Cancellation
A qualifying cancellation made at least 90 full calendar days before the scheduled pickup is eligible for a refund of 85% of the eligible prepaid transportation amount. Taxi Min retains the disclosed 15% administrative and processing charge, as permitted by applicable law.
7.2 Cancellation Within 90 Days
A qualifying cancellation made less than 90 days but at least 72 hours before pickup does not ordinarily qualify for a cash refund. The eligible remaining 85% transportation amount may be converted into restricted service credit under Sections 8 and 9.
7.3 Less Than 72 Hours
Cancellations made less than 72 hours before the scheduled pickup are subject to the full contractual cancellation charge, with no ordinary refund or credit, only insofar as applicable law allows.
7.4 Original Reservation Rules
Customers cannot create a fresh early-refund period through a replacement confirmation, credit application, changed pickup date, or amended reservation number. Applicable limitations tied to the original reservation remain controlling.
7.5 Mandatory Consumer Rights
This schedule does not eliminate refunds, remedies, or other rights that applicable law requires in particular circumstances, including qualifying failures by Taxi Min to provide contracted transportation.
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Section 08
Strict One-Time Rescheduling Policy
One Reschedule Maximum:A qualifying booking may be changed one time, subject to approval and availability. An approved change incurs a $25 administrative charge deducted from eligible service credit.
8.1 Approval Required
Changes to a scheduled trip are not automatic. Authorized Taxi Min personnel may review and approve an eligible change after checking vehicle availability, driver availability, itinerary requirements, and financial eligibility.
8.2 $25 Rescheduling Fee
An approved rescheduling transaction incurs a $25 administrative charge deducted from the remaining eligible transportation credit. Any additional fare difference must be paid electronically before confirmation.
8.3 Second Rescheduling Requests
The original reservation does not include a second rescheduling privilege. An additional request does not itself change or cancel the confirmed trip or preserve expired service credit.
8.4 Revised Confirmations
Revised dates, new order numbers, additional payments, updated passenger details, or replacement confirmations do not reset the original credit expiration date or reinstate used rescheduling privileges.
8.5 No Verbal Modification
Discussing a new pickup date with a live employee is not a confirmed reschedule. An approved modification must be entered into the authorized reservation system and satisfy payment requirements.
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Section 09
Service Credit Expiration & Restrictions
Qualifying transportation credit ends 90 calendar days after the original qualifying cancellation is processed.
The expiration date is not extended when the customer changes the pickup date, receives a revised confirmation, requests additional transportation, or applies credit toward an approved replacement trip.
Replacement transportation funded by the credit must be completed before the original credit expiration date. Merely requesting or booking another future trip does not preserve the credit beyond the expiration period.
Credits cannot be transferred, cannot be combined with another customer's credit, and cannot ordinarily be exchanged for cash. The original reservation holder remains responsible for the replacement itinerary.
Credits and any forfeiture terms remain as permitted by applicable law.
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Section 10
Automatic AI & Email Cancellation Processing
Authorized Cancellation Channels:Customers must submit cancellation instructions through the designated AI system or authorized cancellation email process. A live employee cannot independently cancel a customer's reservation.
10.1 Explicit Cancellation Instruction
A customer must provide a clear instruction to cancel the identified reservation. Questions concerning cancellation, refunds, pricing, or the Terms and Conditions are not cancellation instructions.
10.2 Automatic Processing
Once an authorized cancellation instruction has been authenticated and received through the designated system, cancellation becomes effective without requiring manual acceptance or a personalized response from an employee.
10.3 No Acknowledgment Requirement
Taxi Min may process an authenticated cancellation without issuing an individualized reply. The absence of a personal response does not invalidate an otherwise effective cancellation or independently establish entitlement to a refund.
10.4 Cancellation Timestamp
The system maintains a record of the date and time of receipt, reservation identification, verification information, and cancellation instructions. The original qualifying receipt time determines the applicable cancellation tier.
10.5 Unverified Requests
A request lacking adequate verification must not automatically cancel another person's reservation. The original request time should be preserved during reasonable verification procedures.
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Section 11
Reservation Holder Identity Verification
When a customer contacts Taxi Min using a telephone number different from the original reservation telephone number, the customer must provide the original telephone number, order number, name on the reservation, and other reasonably necessary verification information.
When cancellation or modification requests originate from a different email address, the customer must identify the reservation and complete the applicable authorization checks.
Knowing a reservation number or customer's name alone does not necessarily mean permission to access or cancel the transportation.
Taxi Min will not intentionally release protected trip details or modify a reservation based on an unauthorized third-party instruction.
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Section 12
Company-Initiated Cancellations
When Taxi Min cancels confirmed transportation due to its own overbooking, unavailable equipment, staffing conflicts, scheduling failure, or inability to perform the agreed service, the customer is not charged a cancellation or rescheduling penalty.
Prepaid amounts for transportation that Taxi Min cannot provide are subject to the company's service-failure refund obligations and applicable law.
Company-initiated operational cancellations are distinguished from reservations terminated because of a customer's material contractual breach or conduct creating a legitimate safety concern.
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Section 13
MSP Airport Waiting & Grace Period
Airport Grace Period:The first 15 minutes are provided without a waiting charge beginning at the confirmed pickup time, provided the driver is present and available at the designated pickup location.
| Waiting Period |
Charge |
| First 15 minutes |
Complimentary |
| Minutes 16–30 |
$3 per minute |
| After 30 minutes |
Approved prepaid hourly extension |
| Minimum hourly extension |
One hour |
Waiting charges are separate from the original transportation fare. The initial complimentary period is not retroactively billed when paid waiting begins.
The passenger must follow the approved pickup instructions and proceed to the designated commercial pickup location. Airport rules, traffic, construction, and security restrictions may affect the designated meeting point.
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Section 14
Airport Hourly Extensions & Vehicle Rates
| Vehicle Class |
Monday–Thursday |
Friday–Sunday / Holiday Weekends |
| Sedan (1–4 passengers) |
$85/hour |
$110/hour |
| SUV (1–7 passengers) |
$120/hour |
$150/hour |
Continued airport waiting after the initial 30-minute period requires advance approval and electronic payment for an hourly extension. The minimum airport extension is one hour, replacing the prior two-hour extension minimum.
Every approved hourly block begun is charged as a complete hour under the applicable disclosed rate. The customer is responsible for separately disclosed and approved additional charges, including parking, tolls, or other applicable expenses.
MSP airport occupancy expenses are accounted for in the quoted hourly pricing unless a separate charge is disclosed and accepted. The same airport occupancy cost must not be charged twice.
If the extension is not approved or paid, Taxi Min is not obligated to continue waiting. The driver may be released in accordance with the applicable no-show and dispatch provisions.
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Section 15
Airline Disruptions, Blizzards & Severe Weather
Taxi Min operates independently of commercial airlines, private aviation companies, airports, baggage handlers, and other transportation providers.
Cancelled or delayed flights, diverted arrivals, missed connections, airline schedule changes, baggage delays, airport closures, blizzards, snowstorms, and other third-party disruptions do not by themselves change or extend a confirmed ground transportation reservation.
Such circumstances do not automatically entitle a passenger to complimentary rescheduling, additional waiting, a replacement vehicle, or a refund outside the applicable agreement.
Customers can request an eligible change under the company's one-time rescheduling process. A requested change remains subject to availability, approval, payment, and the original credit expiration.
Taxi Min may delay, change routes, or refuse a trip when travel becomes unsafe or legally prohibited. If the company cannot perform contracted service, its separate service-failure obligations and applicable law determine any remedy.
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Section 16
GPS-Timestamped Driver Arrival Documentation
Arrival Verification:Taxi Min records the arrival of a dispatched driver with photographs associated with the date, time, and GPS location.
Upon reaching the designated pickup location, drivers document their arrival through a photograph and associated electronic location and timestamp records.
This applies to homes, businesses, hotels, hospitals, airports, and other authorized pickup locations. Drivers document arrival even when the customer does not answer a call, reply to a message, appear at the pickup location, or enter the vehicle.
The company can retain the original arrival photograph, timestamp, GPS metadata, reservation number, dispatch records, and relevant communication records.
Taxi Min may send arrival documentation to the email address or telephone number associated with the reservation. The customer is responsible for monitoring their designated communication channels.
These records can help to verify arrival and respond to no-show allegations, payment disputes, chargebacks, insurance investigations, or lawful court proceedings. Arrival documentation is evidence of arrival, not a guarantee that every contractual obligation was satisfied.
Photographs will be collected from lawful locations and without unnecessarily capturing unrelated private information.
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Section 17
No-Shows, Dispatch & Pickup Availability
Passengers must be prepared at the confirmed designated pickup location during the agreed pickup period.
A passenger can be treated as a no-show when the driver is present and available at the designated pickup location and the customer fails to appear or become ready within the applicable waiting period.
When the customer cannot be contacted, driver arrival may still be established using photographs, GPS information, dispatch records, and timestamps.
No-show reservations are subject to the applicable contractual cancellation charge, including full-fare forfeiture when authorized by the agreement and law.
When a driver has already begun travel toward the pickup location or has been materially committed to the reservation, applicable dispatch cancellation charges may apply under the terms accepted at booking.
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Section 18
Trip Changes, Additional Stops & Hourly Service
Extra stops, destination changes, passenger-requested route changes, unscheduled waiting, additional passengers, or extended transportation time can change the quoted fare.
Material itinerary changes require Taxi Min approval and any applicable payment before performance. Drivers need not perform additional transportation outside the confirmed service.
Other hourly transportation and charter arrangements remain subject to their separately confirmed minimum periods and quoted charges. The one-hour MSP airport extension minimum does not automatically replace other contracted hourly-service minimums.
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Section 19
Passenger Conduct & Driver Safety
Passengers and customers may not threaten, intimidate, harass, physically interfere with, or create a legitimate safety risk for Taxi Min drivers, employees, passengers, or authorized service personnel.
The company may decline, pause, or end transportation when credible threats, violent behavior, unlawful harassment, or material interference with safe transportation creates a documented safety concern, as permitted by applicable law.
When the customer's material contractual breach causes transportation to be cancelled or terminated, applicable properly disclosed cancellation, waiting, damage, or dispatch charges may remain payable to the extent permitted by law.
Drivers are not required to operate unsafely or transport passengers beyond the authorized legal capacity of the vehicle.
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Section 20
Vehicle Cleaning, Smoking & Damage
Smoking, vaping, marijuana use, electronic cigarettes, and similar activities are prohibited inside Taxi Min transportation vehicles.
| Incident |
Applicable Charge |
| Smoking or vaping |
Minimum $300 cleaning and restoration |
| Vomiting, bodily fluids, contamination |
Minimum $300 sanitation charge |
| Physical vehicle damage |
Documented repair or replacement costs |
| Substantial vehicle downtime |
Lawfully recoverable documented losses |
Charges require support from the applicable contractual terms and, where relevant, photographs, receipts, repair estimates, service documentation, or other evidence.
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Section 21
Accessibility, Pets & Service Animals
Service animals are permitted in accordance with applicable federal and state law. Taxi Min does not require service-animal certification documents as a condition of lawful service-animal transportation.
Taxi Min does not currently provide wheelchair-accessible vehicles equipped to transport a passenger while remaining seated in a wheelchair.
Foldable mobility aids can be transported when it fits safely inside the assigned vehicle and the passenger can transfer into an ordinary vehicle seat independently or with assistance from their own companion. Drivers do not provide lifting or physical transfer services.
Ordinary pets are subject to the company's applicable pet transportation, containment, safety, and cleaning policies. Rules applying to ordinary pets do not override legal protections for service animals.
Read Pet Transportation & Service Animal Information
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Section 22
Lost Property, Baggage & Return Services
Customers must checking the vehicle and collecting their personal belongings when exiting. Taxi Min may make reasonable efforts to identify or return recovered property, but the company cannot promise that property will be recovered.
Company-performed delivery of recovered property is subject to a $99.99 minimum return-service charge under the applicable disclosed terms.
When mailing or third-party delivery services are used, the customer is responsible for applicable packaging, mailing, carrier, tracking, and insurance charges, together with the disclosed 15% handling charge where applicable.
Return and shipment arrangements are subject to lawful possession, payment, safe handling, and applicable legal obligations.
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Section 23
Independent Providers & Transportation Handoffs
Taxi Min direct transportation is performed by authorized vehicles and drivers subject to applicable operating requirements and commercial insurance. Actual policy language and applicable law control insurance coverage.
Customers remain free to select another taxi, rideshare company, shuttle, limousine service, public transportation provider, or other transportation company.
Taxi Min does not warrant pricing from independent providers, availability, insurance, vehicle condition, timeliness, or performance.
A customer-arranged handoff does not authorize Taxi Min to create reservations, process payments, or accept contractual obligations for an unrelated third-party provider.
Where Taxi Min proposes a separately performing provider for an already confirmed reservation, the provider identity and relevant arrangements must be disclosed and agreed before proceeding.
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Section 24
Customer Threats, Reviews & Evidence Preservation
Taxi Min recognizes customers' right to submit legitimate complaints, request refunds, report problems, make lawful payment disputes, and publish honest reviews, including negative reviews.
A customer’s stated intention to publish a one-star review is not, standing alone, unlawful conduct or establish grounds for forfeiture.
Taxi Min may preserve relevant communications when a person makes credible safety threats, engages in potentially unlawful harassment, commits fraud, or makes allegedly false factual claims that may support a lawful claim.
Records may include lawfully obtained telephone recordings, AI transcripts, text messages, emails, driver reports, and other evidence relevant to an incident or dispute.
Taxi Min may pursue lawful remedies for independently actionable misconduct. These terms do not impose a penalty for legitimate customer criticism or honest reviews.
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Section 25
Credit-Card Disputes, Chargebacks & Evidence
Customers continue to have all applicable legal rights to dispute payment transactions through their payment processor, bank, credit-card issuer, or authorized dispute procedure.
Taxi Min may contest a chargeback or payment dispute by presenting relevant evidence, including accepted reservation terms, payment records, customer communications, AI telephone recordings lawfully obtained, dispatch documentation, GPS-tagged arrival photographs, and timestamps.
A payment processor's decision against Taxi Min does not necessarily mean that every underlying contractual charge was invalid or extinguish an independently enforceable unpaid obligation.
The company may evaluate whether an unpaid amount remains legally recoverable after the dispute. Taxi Min will not seek duplicate recovery of amounts already paid or resolved through a binding adjudication or settlement.
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Section 26
Outstanding Balances & Small-Claims Court
If Taxi Min loses a chargeback or payment dispute and reasonably determines from supporting evidence that a valid unpaid contractual obligation remains, the company may pursue lawful collection or court proceedings.
Qualifying monetary claims may be pursued in an appropriate small-claims court in Minnesota, Wisconsin, or South Dakota when that court possesses the necessary jurisdiction and venue.
Taxi Min may seek recovery of the unpaid contractual amount, lawful court filing fees, permissible service-of-process expenses, allowable interest, and other recoverable expenses authorized by applicable law.
Attorney fees may be sought only where an enforceable contract, statute, court rule, or other applicable legal authority permits their recovery.
The size of an unpaid amount does not by itself prevent the company from evaluating a lawful collection claim. All claims remain subject to applicable court procedures and limitations.
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Section 27
Minnesota, Wisconsin & South Dakota Legal Terms
27.1 South Dakota Corporate Organization
Taxi Min is a public-facing transportation brand associated with a corporation organized under South Dakota law. Corporate organization does not automatically determine the applicable law for every reservation, accident, injury, insurance dispute, or transportation claim.
27.2 Minnesota Contractual Claims
For ordinary contractual disputes substantially connected with Minnesota, Minnesota law is the intended governing law except where mandatory law controls otherwise. Washington County may be an appropriate venue where lawful jurisdiction and venue requirements are satisfied.
27.3 Wisconsin Contractual Claims
Transportation and contractual activity occurring in or substantially connected with Wisconsin may create Wisconsin legal obligations, jurisdiction, and venue. St. Croix County may be an appropriate venue when the applicable requirements are met.
27.4 South Dakota Claims
Qualifying claims may be pursued in South Dakota when a competent court has lawful personal jurisdiction, subject-matter jurisdiction, and proper venue.
27.5 Accidents and Injuries
Vehicle accidents, passenger injuries, property damage, insurance coverage disputes, and other transportation incidents may be governed by laws determined through the applicable legal analysis, including relevant connections to Minnesota, Wisconsin, or South Dakota.
27.6 Jurisdiction and Venue
The agreement selects appropriate Minnesota or Wisconsin courts for ordinary contractual disputes to the fullest extent enforceable. Where legally available, qualifying recovery actions may also be pursued in South Dakota.
27.7 Mandatory Legal Rights
These terms do not establish jurisdiction where it does not otherwise exist, overrides a mandatory venue requirement, eliminates a legally protected consumer right, or excuses compliance with applicable transportation or insurance law.
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Section 28
Terms Revisions, Acceptance & Severability
Taxi Min may make forward-looking revisions to this agreement as transportation services, operating procedures, payment systems, technology, or legal requirements change.
The version accepted when a reservation was confirmed generally governs that reservation, unless a lawful modification is agreed or applicable law requires a different result.
If a court finds any provision unenforceable, the remainder of the agreement continues in effect only insofar as applicable law allows.
Reservation acceptance must be supported by the applicable booking and payment records. Simply viewing this website does not amount to agreement to pay a transportation cancellation charge.
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Section 29
Official Public Identity & Independence
Taxi Min is an independent transportation brand operating through its designated authorized websites and communication channels.
Customers are advised to not assume that similarly named transportation companies, unrelated telephone numbers, third-party booking websites, or directory profiles belong to Taxi Min.
Taxi Min does not represent that it owns or controls an independently operated transportation provider solely because that provider is referenced for historical, public-information, or transportation-handoff purposes.
Customers may select a different transportation company when Taxi Min's price or service conditions are not acceptable.
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